Terms and Conditions
1. Introduction
1.1 Scope
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and [Company Name] ("Left Too Soon"), governing the use of the Left Too Soon platform ("the Service"). The Service provides AI-assisted memorial content generation based on user submissions.
1.2 Acceptance of Terms
By accessing or using the Service, you expressly agree to comply with and be bound by these Terms, the Personal Data Protection Act 2012 ("PDPA"), and all applicable laws of Singapore.
1.3 Amendments
The Company may revise these Terms at its discretion. Continued use of the Service constitutes acceptance of revised Terms.
2. Definitions
"Personal Data": Data about an individual who can be identified from that data or from other information the Company has or is likely to have access to, as defined under the PDPA.
"User Content": Any data, media, likeness, audio, text, or other materials you provide.
"AI Output": Any content produced by the Service using AI algorithms.
"Processing": Collection, use, disclosure, storage, transfer, or deletion of Personal Data.
"Third-Party Processor": Any external service provider engaged to process data on our behalf.
3. Service Description
3.1 Purpose
The Service generates AI-based memorial videos and related content using User Content.
3.2 No Guarantee
AI technologies contain inherent limitations. The Company does not warrant exact accuracy, identity, likeness, or faithfulness of AI Output.
3.3 Service Adjustments
The Company may, without notice, modify, suspend, or discontinue any aspect of the Service.
4. User Obligations
4.1 Accuracy and Rights
You affirm that:
You own or have lawful rights to submit all User Content.
You have obtained valid consent from any identifiable individual whose Personal Data is uploaded.
User Content does not infringe any rights, including privacy, publicity, or intellectual property.
4.2 Prohibited Conduct
You shall not:
Upload unlawful, defamatory, obscene, or harmful material.
Introduce malware or attempt unauthorized access.
Use AI Output to misrepresent individuals or fabricate misinformation.
5. Personal Data Protection
(PDPA Compliance)
5.1 Data Collection Obligations
We collect only what is necessary for the provision of the Service, including:
Photos, videos, and likenesses.
Names, dates, messages, and contextual information.
Your contact information.
5.2 Data Processing Purposes
Personal Data is processed strictly for:
AI memorial generation.
Account creation, billing, and communication.
Security safeguards, fraud prevention, and system improvement.
We do not sell, trade, or commercially disclose Personal Data.
5.3 Consent Requirements
You provide express consent when:
Uploading or submitting User Content.
Updating or modifying previously submitted data.
Continuing usage after any updates to these Terms.
You acknowledge responsibility for obtaining third‑party consent before uploading their Personal Data.
5.4 Access and Correction Rights
Under the PDPA, users may request:
Access to Personal Data in our possession.
Correction of inaccurate or incomplete Personal Data.
We may require identity verification before fulfilling requests.
5.5 Withdrawal of Consent
You may withdraw consent at any time by contacting our Data Protection Officer ("DPO"). However:
Withdrawal may render the Service partially or fully unusable.
Data previously processed lawfully remains unaffected.
5.6 Data Retention and Destruction
User Content and AI Outputs are retained for the minimum duration necessary to fulfil service obligations.
Default deletion occurs 60 days after project completion.
Secure deletion procedures follow industry standards and PDPA requirements.
Backup copies may persist for up to 14 days before irreversible purge.
5.7 Protection and Security Measures
We maintain reasonable administrative, technical, and physical safeguards:
Encrypted uploads, encrypted storage, and encrypted transmission.
Strict access controls and credential audits.
Regular security testing and vulnerability reviews.
Mandatory confidentiality agreements with all staff.
5.8 Third‑Party Processors and Contractors
We may engage PDPA‑compliant processors for:
Cloud storage
Rendering compute
Communication services
All processors are bound by data protection obligations no less stringent than those under the PDPA.
5.9 Overseas Data Transfers
If Personal Data is transferred outside Singapore, we ensure:
Comparable protection standards as required under the PDPA.
Signed data transfer agreements or binding corporate rules.
5.10 Data Breach Management
In the event of a data breach:
We will assess and contain the incident promptly.
We will notify the PDPC and affected individuals when required by law.
Remediation measures will be documented and executed.
6. Intellectual Property
6.1 Ownership of User Content
You retain ownership of all User Content. The Company is granted a non‑exclusive, revocable licence solely for service delivery.
6.2 Ownership of AI Output
AI Output is owned by you. The Company may retain ephemeral system copies for performance, caching, and legal compliance.
6.3 Platform IP
All trademarks, software, interfaces, algorithms, models, and branding belong exclusively to the Company.
7. Use of AI and Content Limitations
7.1 Transparency
AI models may analyse facial structure, tone, expression, environment, and contextual cues.
7.2 Limitations and Disclaimer
The Company is not responsible for:
AI hallucinations or inaccuracies.
Artistic or interpretive outputs.
Any misinterpretation or reliance on AI Output.
8. Payments and Billing
8.1 Fee Structure
Prices are stated in SGD and may be revised without notice.
8.2 Refund Policy
Refunds are issued only when:
Duplicate billing occurs, or
Technical system errors prevent service delivery.
8.3 Payment Authorization
You authorize us to charge your provided payment methods for selected services.
9. Content Storage, Archival, and Deletion
9.1 Storage Duration
Unless extended, all content is purged after the retention period.
9.2 User‑Initiated Deletion
Users may permanently delete content. Deleted data cannot be recovered.
9.3 Operational Backups
Temporary backups may exist for disaster‑recovery compliance.
10. Warranties and Disclaimers
10.1 No Warranty
The Service is provided "as is" and "as available" without warranty of any kind.
10.2 Limitation of Liability
To the maximum extent permitted by law, the Company is not liable for:
Losses arising from inaccurate User Content.
Misuse of AI Output by third parties.
Service interruptions, data loss, or unauthorized access.
11. Indemnification
You agree to indemnify and hold the Company harmless from claims arising from:
Unlawful uploads.
Privacy or consent violations.
Intellectual property infringement.
12. Termination
12.1 User‑Initiated Termination
You may terminate your account at any time.
12.2 Company‑Initiated Termination
We may suspend or terminate service for violations of these Terms.
12.3 Post‑Termination Data Handling
Data will be deleted in accordance with retention rules.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of Singapore. Any disputes shall be resolved exclusively in the courts of Singapore.
14. Contact and Data Protection
For general inquiries & PDPA requests or concerns:
Email: admin@lefttoosoon.ai
15. Acceptance
By using the Service, you confirm that you have read, understood, and agreed to these Terms.
Terms and Conditions
1. Introduction
1.1 Scope
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and [Company Name] ("the Company"), governing the use of the Left Too Soon platform ("the Service"). The Service provides AI-assisted memorial content generation based on user submissions.
1.2 Acceptance of Terms
By accessing or using the Service, you expressly agree to comply with and be bound by these Terms, the Personal Data Protection Act 2012 ("PDPA"), and all applicable laws of Singapore.
1.3 Amendments
The Company may revise these Terms at its discretion. Continued use of the Service constitutes acceptance of revised Terms.
2. Definitions
"Personal Data": Data about an individual who can be identified from that data or from other information the Company has or is likely to have access to, as defined under the PDPA.
"User Content": Any data, media, likeness, audio, text, or other materials you provide.
"AI Output": Any content produced by the Service using AI algorithms.
"Processing": Collection, use, disclosure, storage, transfer, or deletion of Personal Data.
"Third-Party Processor": Any external service provider engaged to process data on our behalf.
3. Service Description
3.1 Purpose
The Service generates AI-based memorial videos and related content using User Content.
3.2 No Guarantee
AI technologies contain inherent limitations. The Company does not warrant exact accuracy, identity, likeness, or faithfulness of AI Output.
3.3 Service Adjustments
The Company may, without notice, modify, suspend, or discontinue any aspect of the Service.
4. User Obligations
4.1 Accuracy and Rights
You affirm that:
You own or have lawful rights to submit all User Content.
You have obtained valid consent from any identifiable individual whose Personal Data is uploaded.
User Content does not infringe any rights, including privacy, publicity, or intellectual property.
4.2 Prohibited Conduct
You shall not:
Upload unlawful, defamatory, obscene, or harmful material.
Introduce malware or attempt unauthorized access.
Use AI Output to misrepresent individuals or fabricate misinformation.
5. Personal Data Protection (PDPA Compliance)
5.1 Data Collection Obligations
We collect only what is necessary for the provision of the Service, including:
Photos, videos, and likenesses.
Names, dates, messages, and contextual information.
Your contact information.
5.2 Data Processing Purposes
Personal Data is processed strictly for:
AI memorial generation.
Account creation, billing, and communication.
Security safeguards, fraud prevention, and system improvement.
We do not sell, trade, or commercially disclose Personal Data.
5.3 Consent Requirements
You provide express consent when:
Uploading or submitting User Content.
Updating or modifying previously submitted data.
Continuing usage after any updates to these Terms.
You acknowledge responsibility for obtaining third‑party consent before uploading their Personal Data.
5.4 Access and Correction Rights
Under the PDPA, users may request:
Access to Personal Data in our possession.
Correction of inaccurate or incomplete Personal Data.
We may require identity verification before fulfilling requests.
5.5 Withdrawal of Consent
You may withdraw consent at any time by contacting our Data Protection Officer ("DPO"). However:
Withdrawal may render the Service partially or fully unusable.
Data previously processed lawfully remains unaffected.
5.6 Data Retention and Destruction
User Content and AI Outputs are retained for the minimum duration necessary to fulfil service obligations.
Default deletion occurs 60 days after project completion.
Secure deletion procedures follow industry standards and PDPA requirements.
Backup copies may persist for up to 14 days before irreversible purge.
5.7 Protection and Security Measures
We maintain reasonable administrative, technical, and physical safeguards:
Encrypted uploads, encrypted storage, and encrypted transmission.
Strict access controls and credential audits.
Regular security testing and vulnerability reviews.
Mandatory confidentiality agreements with all staff.
5.8 Third‑Party Processors and Contractors
We may engage PDPA‑compliant processors for:
Cloud storage
Rendering compute
Communication services
All processors are bound by data protection obligations no less stringent than those under the PDPA.
5.9 Overseas Data Transfers
If Personal Data is transferred outside Singapore, we ensure:
Comparable protection standards as required under the PDPA.
Signed data transfer agreements or binding corporate rules.
5.10 Data Breach Management
In the event of a data breach:
We will assess and contain the incident promptly.
We will notify the PDPC and affected individuals when required by law.
Remediation measures will be documented and executed.
6. Intellectual Property
6.1 Ownership of User Content
You retain ownership of all User Content. The Company is granted a non‑exclusive, revocable licence solely for service delivery.
6.2 Ownership of AI Output
AI Output is owned by you. The Company may retain ephemeral system copies for performance, caching, and legal compliance.
6.3 Platform IP
All trademarks, software, interfaces, algorithms, models, and branding belong exclusively to the Company.
7. Use of AI and Content Limitations
7.1 Transparency
AI models may analyse facial structure, tone, expression, environment, and contextual cues.
7.2 Limitations and Disclaimer
The Company is not responsible for:
AI hallucinations or inaccuracies.
Artistic or interpretive outputs.
Any misinterpretation or reliance on AI Output.
8. Payments and Billing
8.1 Fee Structure
Prices are stated in SGD and may be revised without notice.
8.2 Refund Policy
Refunds are issued only when:
Duplicate billing occurs, or
Technical system errors prevent service delivery.
8.3 Payment Authorization
You authorize us to charge your provided payment methods for selected services.
9. Content Storage, Archival, and Deletion
9.1 Storage Duration
Unless extended, all content is purged after the retention period.
9.2 User‑Initiated Deletion
Users may permanently delete content. Deleted data cannot be recovered.
9.3 Operational Backups
Temporary backups may exist for disaster‑recovery compliance.
10. Warranties and Disclaimers
10.1 No Warranty
The Service is provided "as is" and "as available" without warranty of any kind.
10.2 Limitation of Liability
To the maximum extent permitted by law, the Company is not liable for:
Losses arising from inaccurate User Content.
Misuse of AI Output by third parties.
Service interruptions, data loss, or unauthorized access.
11. Indemnification
You agree to indemnify and hold the Company harmless from claims arising from:
Unlawful uploads.
Privacy or consent violations.
Intellectual property infringement.
12. Termination
12.1 User‑Initiated Termination
You may terminate your account at any time.
12.2 Company‑Initiated Termination
We may suspend or terminate service for violations of these Terms.
12.3 Post‑Termination Data Handling
Data will be deleted in accordance with retention rules.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of Singapore. Any disputes shall be resolved exclusively in the courts of Singapore.
14. Contact and Data Protection
For PDPA requests or concerns:
Email: admin@lefttoosoon.ai
15. Acceptance
By using the Service, you confirm that you have read, understood, and agreed to these Terms.
